Once you have placed an online order, it may take 2-3 working days for your order to be dispatched. Once dispatched, you will receive an email letting you know your order is on its way. We offer express shipping, which will take 1-3 days for UK orders and 10 days for international orders. This is an estimate, and delivery may take longer during busier periods.

No, we do not offer in-store collections for online orders.

Don’t stress! Please contact us at ted@tedlassostorerichmond.com and we will do our very best to help. Include your order number and reason for contact in your email. We will get back to you within 48 hours.

If you would like to cancel your order and it has not yet been processed, please contact us, quoting order number and reason for cancellation. Once processed, orders cannot be adjusted. You will receive an email to confirm once your order has been cancelled. Please note, we are unable to cancel or amend individual items on an order.

No, items cannot be added to an existing order.

Yes. We ship orders worldwide.

We offer all major debit and credit cards including Visa, Mastercard, American Express, UnionPay and Elo. We also offer Google Pay and ShopPay. Unfortunately, we do not accept payment via PayPal at this moment.

Delivery addresses may be changed if the order has not been dispatched yet. We are unable to change the country of delivery. Please contact us for further support.  For your financial security, we are unable to make any changes to the billing details after an order has been placed. If you have received an order confirmation, your order will be processed and any incorrect billing address information will not prevent dispatch.

For UK orders, you do not need to pay any duties or taxes. For non-UK orders, import duties and taxes may apply upon receipt depending on the value of the order and the destination country/location. This is all beyond our control as they are set by the Customs Authority of the destination country/location. It is your responsibility for paying these charges.

Unfortunately, we have no control over customs clearance, and we take no responsibility for any delays resulting from inspections by the customs authorities.

Please always check the care label on your item(s) before washing any clothes. We also have this information in product descriptions online.

We offer a sizing guide for all clothing items and this can be found under each item on our website as well as our social media. Our sizes are unisex and UK-based, so please bear this in mind when choosing your size.

We are thrilled to offer jersey personalising, meaning you can get any of the players' names printed on the back, or your own name. We offer this online for new orders and in-store. If you have previously bought a jersey from us and would like to add a name on the back, our jersey personalisation service is also available, in-store only. This offer is only available for jerseys purchased from The Official Ted Lasso Store Richmond - if you bring a jersey bought elsewhere, we will not be able to personalise it from you, sorry.

If ordering online, we strongly encourage you to check the spelling before placing your order to avoid any disappointment. We will only print what has been provided to us in the box at purchase, and cannot guarantee that this can be amended. A maximum of 12 characters is allowed.

At the moment, we only offer our products in Great British Pounds (£) and Euros (€). At checkout, your total price will automatically convert to your home currency.